Privacy Policy

Villa Dolce Gelato is committed to protecting the privacy of your information. This privacy policy (the “Privacy Policy”) describes Villa Dolce Gelato’s information practices with respect to the websites owned or operated by Villa Dolce Gelato.

This Privacy Policy is subject to the Terms of Service posted on www.villadolce.com. By using Villa Dolce Gelato’s Site, Products and/or Services, you expressly consent to Villa Dolce Gelato’s collection, storage, use and disclosure of your information as described in this Privacy Policy.

INFORMATION COLLECTED

• Automatic Collection: Villa Dolce Gelato uses common Internet technologies such as cookies and Web beacons to keep track of users’ interactions with www.villadolcegelato.com, Products and Services and to improve the quality of its service. Villa Dolce Gelato may also collect your Internet Protocol (IP) address to track and aggregate non-personally identifiable information, your referring website addresses, browser type, domain name and access times.
• Cookie: When you visit www.villadolcegelato.com, Villa Dolce Gelato’s website servers send a cookie (a small file with a string of characters) to your computer. Standing alone, cookies do not personally identify you but would recognize your web browser. Unless you choose to identify yourself to Villa Dolce Gelato (through an account or otherwise), you will remain anonymous to Villa Dolce Gelato A cookie can be either session based (assigned to you each time you sign in) or persistent (it identifies browsers that have previously visited www.villadolce.com). Most web browsers are initially set up to accept cookies, but you can disable your web browser’s ability to accept cookies; however, if you do so, certain Site, Product or Service features may not work.
• Web Beacon: A web beacon is an electronic image on a web page that recognizes certain types of information on your computer when you visit that particular web page.
• IP Address: an Internet Protocol Address is a numerical label that is assigned to each computer on the Internet.
• Referring website address: a referring website address identifies the address of the webpage you were on previously.
• Browser: A browser is a software application used for retrieving, presenting, and traversing information resources on the World Wide Web.

In addition, Villa Dolce Gelato may utilize third parties to track and analyze usage information, and in so doing may use third party cookies. Please see more detailed information below under “Third Parties” if you would like to know more about third party cookies.

•  Voluntary Collection: Villa Dolce Gelato may collect certain information that personally identifies you (“PI”) or is protected personal information (“PPI”), such as your name, address, email address and/or billing information (collectively referred to herein as “personally identifiable information”), if you choose to share such information. For example, this information may be requested as part of account registration, the purchase of Products or Services, or some other information request. The decision to provide this information is optional; however, if you elect not to register or provide the requested information, you may not be able to access certain content, products, services or features or participate in certain areas of the Site.
• Publicly Posted: Information that you post on or through any public areas on the Sites (or elsewhere on the Internet) may be collected and used by anyone and may result in unsolicited messages or other contact from others.

HOW DO WE USE THE INFORMATION WE COLLECT?

The information we collect may be used to enable Villa Dolce Gelato to:

• Customize the content you see
• Fulfill your requests for Products and Services
• Contact and communicate with you
• Conduct research and analysis
• Provide anonymous reporting for internal and external clients
• Provide you with additional information

WHEN DO WE SHARE OR DISCLOSE YOUR INFORMATION?

• Other than as noticed in this Privacy Policy, we will not sell, share, rent or otherwise disclose to third parties your personally identifiable information without your permission.
• We may share your personally identifiable information with third parties who facilitate communication on behalf of Villa Dolce Gelato for Villa Dolce Gelato’s marketing and promotional efforts and/or for other information dissemination on behalf of Villa Dolce Gelato
• We may sell, rent or share your personally identifiable information, provided we have received your prior permission, to third parties to send you marketing and promotional information not related to Villa Dolce Gelato that may be of interest to you.
• Your personally identifiable information may be transferred to third parties such as technical agents, payment processing vendors, consultants, advertising companies and among our affiliates for the performance of Villa Dolce Gelato services or making products available to you.
• As in any transaction, if you provide your credit card information to us for purchases, your credit card company will be provided with all relevant information about the vendor, items(s) purchased, cost and other information necessary to process the transaction.
• All companies working for and with us that Villa Dolce Gelato provides with your personally identifiable information are contractually required to protect your personally identifiable information and keep it confidential; they are not permitted to sell or otherwise disclose your information to third parties except as authorized by us and you or as permitted or required by law.
• Please also note further details about Villa Dolce Gelato’s disclosure of your personally identifiable information in the website-specific descriptions at the end of this Privacy Policy.
• In the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization or liquidation, we may transfer, sell or assign to third parties information concerning your relationship with us, including personally identifiable information that you provide and other information concerning your relationship with us.
• We may disclose your personally identifiable information if permitted by law or required to do so by law or where we believe such action is necessary in order to protect or defend our interests or the interests of our customers or users of our Sites, Products or Services.
• By agreeing to this Privacy Policy, you are authorizing us to share your personally identifiable information with and among Villa Dolce Gelato affiliated companies.

THIRD PARTIES

This Privacy Policy does not cover how third parties use cookies or other technologies or any information third parties gather or share; third party information practices are addressed in the third parties’ privacy policies. Villa Dolce Gelato shall not be liable for information collected by third parties.

Services:

• From time to time, Villa Dolce Gelato might establish a business relationship with other persons or entities to perform certain services on behalf of Villa Dolce Gelato For example, Villa Dolce Gelato might contract with service providers to provide credit card processing, data management, promotional services, web hosting, web development, etc. In such cases, Villa Dolce Gelato would provide the service providers with the information needed for them to perform their respective services. Service providers may use third party cookies.

Data Gathering:

• Villa Dolce Gelato may establish business relationships with third parties to track and analyze non-personally identifiable usage information from users who visit Villa Dolce Gelato’s Sites or utilize the Products or Services, or to track the performance of advertisements; such third parties may create reports on website traffic, statistics, advertisements, and “click-throughs” among others. These third parties may use third party cookies, web beacons and/or other monitoring technologies and may share information they gather with other third parties, or use other third parties to collect information on their behalf.

Advertisers:

• Advertisements appearing on the Sites or through Products and Services may be delivered to users by Villa Dolce Gelato or one of its advertising partners. Advertising partners may set third party cookies (or other technologies such as pixel tags), to compile information about where you or others who are using your computer saw their advertisements and analyze and optimize the performance of the ads.

THIRD PARTY WEBSITES

The Sites, Products and Services may contain links to websites or content operated and maintained by third parties over which Villa Dolce Gelato has no control. Privacy policies on such linked websites may be different from our Privacy Policy, and you access such linked websites or third party content at your own risk.

SECURITY

Information that Villa Dolce Gelato collects from the Sites, Products and Services is stored on servers that Villa Dolce Gelato solely manages, using standard security procedures and practices appropriate to the nature of the information. Please be aware that no data transmission over the Internet can be guaranteed to be 100% secure. As a result, Villa Dolce Gelato cannot guarantee or warrant the security of any information you transmit on or through the Sites, Products or Services and you do so at your own risk.

FOREIGN COUNTRIES

Your personal information may be transferred to and maintained on servers or databases located outside your state or country or to a jurisdiction where the privacy laws may not be as protective as those in your location. If you are located outside of the United States, please be advised that Villa Dolce Gelato processes and stores all information in the United States and your consent to this Privacy Policy represents your agreement to and understanding of this processing.

CHANGES TO PRIVACY POLICY

Villa Dolce Gelato reserves the right to change this Privacy Policy at any time and will do so by posting the revised Privacy Policy on the Sites. The new Privacy Policy will apply to all current and past users of the Sites, Products and Services and will replace any prior Privacy Policies that are inconsistent. Your continued use of the Sites constitutes your agreement to the Privacy Policy as revised.

DISPUTE RESOLUTION

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of California applicable to agreements made and performed in California, excluding the application of the conflict of laws provisions. You agree that any action or suit brought by a party to enforce or adjudicate your rights under this agreement shall be brought in the federal or state courts located in Los Angeles, California.

CONSENT TO COLLECT PERSONAL INFORMATION

By providing your phone number and/or email address, you consent to the collection, use, and storage of this information in accordance with our Privacy Policy. We will use your phone number and email to communicate with you about our services, respond to inquiries, send marketing materials, and improve your user experience. You have the right to opt-out of receiving marketing communications at any time by following the unsubscribe instructions provided in any of our communications or by contacting us directly.

This Conversational SMS Consent Privacy Policy outlines the terms and conditions under which Villa Dolce Gelato may communicate with you via SMS (Short Message Service) for conversational purposes. By providing your consent to receive SMS messages from Villa Dolce Gelato, you agree to the terms outlined below.

PRIVACY POLICY FOR CONVERSATIONAL SMS MESSAGES

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our conversational SMS messaging service, in compliance with the Telephone Consumer Protection Act (TCPA) and other relevant regulations.

Opt-In Consent for SMS Communication

By providing your mobile phone number and opting in to receive SMS messages from Villa Dolce Gelato, you are expressly consenting to receive SMS messages for conversational purposes. These SMS messages may include appointment reminders, scheduling inquiries, case updates, and other communications relevant to your interactions with Villa Dolce Gelato.

Opt-In Consent

There are two ways to Opt-In for consent to receive SMS Conversational messages from Villa Dolce Gelato. Verbal consent does NOT consent to receiving SMS messages.

All consent requests must be submitted in one of two ways:

Selecting the Opt-In box on the Contact Form located on the website.

By texting Villa Dolce Gelato directly.

By submitting your consent and phone number, you are authorizing Villa Dolce Gelato to send you SMS messages and SMS notifications. Message/data rates apply.

Opt-Out Option

You have the right to opt out of receiving SMS messages from Villa Dolce Gelato at any time. To Opt out, simply reply to any SMS message received from us with the word “STOP.” Once you opt out, you will no longer receive SMS messages from us, except for confirmation of opt-out request.

Information We Collect

We collect personal information that you provide to us when you engage in conversational SMS messaging with us.

This may include:

Your phone number

Messages exchanged during the conversation.

We use the information collected to:

Respond to your inquiries and requests.

Communicate with you about services provided by us.

Disclosure of Information

We do not disclose your personal information to third parties unless required by law or with your explicit consent. However, it may be necessary to share your information with service providers who assist us in delivering our messaging service or in complying with legal requirements.We will not share your mobile phone number or any other personal information with third parties for marketing or promotional purposes. SMS consent is respected and will not be shared with third parties or affiliates for marketing, nor will the phone numbers for SMS purposes.

Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Children’s Privacy

Our service is not intended for children under the age of 13, and we do not knowingly collect personal information from children under this age. If you believe that we have inadvertently collected personal information from a child under 13, please contact us immediately, and we will take steps to delete such information.

Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. Your continued use of our service after the posting of any changes constitutes acceptance of those changes.

RingCentral Phone System

Client privacy is important to us, and ensuring your communications are secure and private is our top priority at Villa Dolce Gelato. With third-party auditing and certification, our phone service provider RingCentral provides solutions that are HIPAA and ISO compliant, as well as solutions that meet HL7 standards to give you confidence with your communications.

Data and Message Rates

Standard message and data rates may apply to SMS messages sent and received. You are solely responsible for any fees or charges incurred from your mobile carrier related to SMS communication with Villa Dolce Gelato. Please verify with your MNO – Mobile Network Operator for data and messaging standard rates.

Frequency of Messages

We strive to keep SMS communications to a reasonable frequency and relevance. You may expect to receive SMS messages from us only when necessary. We do not engage in unsolicited marketing messages via SMS.

By using our conversational SMS messaging service, you consent to the terms of this Privacy Policy.

Disclosure of Information

We do not disclose your personal information to third parties unless required by law or with your explicit consent. However, it may be necessary to share your information with service providers who assist us in delivering our messaging service or in complying with legal requirements. We will not share your mobile phone number or any other personal information with third parties for marketing or promotional purposes. SMS consent is respected and not shared with third parties or affiliates for marketing purposes.

CONTACT US

If you have any questions about this Privacy Policy or Villa Dolce Gelato’s privacy practices, please email us at info@villadolcegelato.com.

In addition, if you wish to exclude your personally identifiable information from our direct marketing or from being shared with, or rented or sold to a third party, or if you would like to update or delete your email address, mailing address or other personally identifiable information, or otherwise manage communications your receive from Villa Dolce Gelato, please contact us at info@villadolcegelato.com.